VOICE PROGRAM

VOICE PROGRAM

VOICE
Voice

JOIN THE PROGRAM

Ready to participate in the Voice program?

Check out the program Wiki for more information including the meeting schedule.

Subscribe to the program or email the program participants to get involved.

MEMBER PARTICIPANTS

  • GreenKey
  • Cloud9
  • Tradeweb.png

Working Groups

Call metadata Standardazition

Projects

  • Greenkey Voice SDK
  • Greenkey Discovery SDK

VOICE OVERVIEW

The Voice Program enables collaborative open source development related to voice technologies, voice metadata, voice APIs and workflow enablement between voice systems and other systems that financial services firms use to conduct business.

BUSINESS FOCUS

Standardizing on one format for call metadata will enable firms to consume data from any provider using a consistent interface, while APIs will make interaction between systems feasible. This is an opportunity to shift focus away from infrastructure and towards innovation in using voice data.

SAMPLE USE CASES

Use cases are far reaching, for example:

  • Transcribe conference calls in real-time
  • Dictate call notes to CRMs
  • Populate trade tickets with voice commands
  • Send data to supervisory control tools
  • Provide click to call features from chat

FOCUS AREAS

  • Interoperability
  • Voice metadata standardization
  • Voice APIs
  • Transcription services
  • Call logging services
  • Voice metadata analytics
  • Call recording